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Payment and booking terms

Here you'll find all the practical information you need to know about working with GO&DO: how payment works, what happens in the event of cancellation or changes in circumstances, company details, and the company's personal data processing policy.

Payment terms   
Cancellation and Refund Policy   
Legal information   
Privacy Policy

Payment terms

Upon confirmation of your booking, a deposit of at least 50% of the service cost is required. The remaining balance is due 30 days prior to the start of services, but no later than 14 days before the start of services. Exact amounts and payment deadlines are specified on the booking form.

Payment methods

  • Our partner, Sberbank of Russia, offers cash payments at an ATM or via the Sberbank Online mobile app. Go to the Payments tab and enter "BAYSWATER" or Taxpayer Identification Number (INN) 7719847198. Be sure to include your booking or contract number.
  • Using the bank details of any bank—the details are provided on your booking form. For quick payment, scan the QR code on the booking form using your bank's app—the payment details will be filled in automatically.
  • For services worth up to 100,000 rubles, pay online with a bank card (Visa, Mastercard, MIR) through TBank's secure payment gateway.

Making a payment with an order, contract, or booking number indicates the client's agreement with the terms and conditions of the service reservation and acceptance of the offer agreement, permanently located at the link: offer agreement (PDF).

Payment security

GO&DO does not request, store or process bank card details from its clients.

Cancellation and Refund Policy

Below is a summary of the key cancellation and return terms. The full terms are set out in the offer agreement.

Cancellation at the client's initiative

  • The client has the right to refuse services at any time.
  • The company will retain actual expenses incurred unless otherwise stated in your contract and booking sheet.
  • The cost of air tickets for charter flights, insurance and visa fees is not refundable.
  • To cancel, you must send a written request to your personal manager.

Material change of circumstances

  • In the event of deterioration of travel conditions, change of dates, unexpected increase in fares, or impossibility of travel for reasons beyond the client's control, the parties have the right to terminate the contract.
  • Reimbursement will be made in accordance with the actual costs incurred by the company, unless otherwise specified in your contract and booking sheet.

Force majeure

In the event of force majeure circumstances – natural disasters, military actions, epidemics, legislative restrictions – the parties are released from liability for failure to fulfill obligations under the contract.

Full terms and conditions for cancellation, return and dispute resolution are set out in offer agreement.

The services are provided by a legal entity registered in the Russian Federation: Limited Liability Company "BAYSWATER".

Phone number: +7 (499) 577-01-19
INN: 7719847198
Checkpoint: 771901001
OGRN: 1137746489616
OKPO: 17705472
OKATO: 45263570000
Current account: 40702810038000131391
Bank: Sberbank PJSC
BIC: 044525225
Correspondent account: 30101810400000000225
Legal address: Moscow, 1st Pryadilnaya St., Building 7a, Bldg. 15

Legal documents:

Privacy Policy

The privacy of our clients' personal data is a priority for GO&DO. This policy describes what data we collect, how we use it, and how we protect it in accordance with Russian legislation, including Federal Law No. 152-FZ "On Personal Data."

Composition of collected data

  • Name, phone number, email address - when filling out an application or feedback form on the website.
  • Information about the required services and the client’s wishes is provided when making a booking.
  • Technical data (cookies, IP address, browser data) - for analytics and proper operation of the website.

Purposes of personal data processing

  • Contacting the client for consultation, confirmation and booking support.
  • Informing about order status, special offers and new programs – with the client’s consent.
  • Internal analysis and improvement of service quality.

Transfer of data to third parties

GO&DO does not transfer personal information of its clients to third parties, except in the following cases:

  • at the request of the law, the court or authorized state bodies of the Russian Federation;
  • to partners directly involved in the organization of services (airlines, hotels, insurance companies) - to the extent necessary to provide the service;
  • in the event of a reorganization, merger or sale of a business - to the legal successor of the company.

Protection of personal data

The Company applies organizational, technical, and legal measures to protect personal data from loss, unauthorized access, modification, disclosure, or destruction.

Client rights

  • Request information about the composition and methods of processing your personal data.
  • Request clarification, blocking, or deletion of your data if it is incomplete, outdated, or processed in violation of the law.
  • To revoke consent to the processing of personal data by sending a request to to@gondo.ru.

By continuing to use the gondo.ru website and submitting your data through the feedback forms, you agree to this privacy policy. For any questions regarding the processing of personal data, please contact us at to@gondo.ru or by phone +7 (499) 577-01-19.

Please note that this website is for informational purposes only, and under no circumstances do the calculation results constitute a public offer as defined by Article 437 of the Civil Code of the Russian Federation. For a final calculation, please contact our managers.